Safety Jogger BESTCLOG OB Occupational Footwear White

SAVER DELIVERY

We offer Saver delivery of £3.99 for Royal Mail Tracked for all orders under £100. We offer free delivery for orders over £100. Orders will normally arrive between 3-5 working days. This applies only for mainland UK postal addresses.

Christmas cut-off Saver Delivery last shipping date: 18th December (order by 2pm)

STANDARD DELIVERY

We offer Royal Mail 24 delivery of £4.99. This applies only for mainland UK postal addresses. Orders will normally arrive between 1-3 working days. Orders will need to be submitted before 2pm Mon - Fri. Delivery to the Scottish Highland can take between 3 - 4 working days to arrive.

Christmas cut-off Standard Delivery last shipping date: 19th December (order by 2pm)

EXPRESS DELIVERY

We offer DPD next working day delivery of £7.99. This applies only for mainland UK postal addresses. Orders will normally arrive the next working day. To ensure next working day delivery; orders will need to be submitted before 2pm Mon - Fri. Next day delivery to the Scottish Highland can take between 3 - 4 working days to arrive.

Christmas cut-off Express Delivery last shipping date: 21st December (order by 2pm)

Extended Returns: Any purchases made from 1st November 2023 can be returned until 14th January 2024. 

TRACKING ORDERS

As soon as your order is dispatched, you will receive a confirmation email with a tracking number. Visit www.royailmail.com or www.DPD.co.uk to track your order.

Royal Mail will always try to deliver items first time, this may include leaving it at the property in a safe place or with a neighbour, however if this isn’t suitable customers can use the Royal Mail app to stop this from happening at the address.

Royal Mail would then take the item back to the Delivery Office and leave a card with instructions for the customer to collect it.

SATURDAY DELIVERIES

Unfortunately, we do not deliver on a Saturday.

BANK HOLIDAY DELIVERY

OUR RETURNS POLICY

Extended Returns: Any purchases made from 1st November 2023 can be returned until 14th January 2024. 

We do not currently offer free returns on our website for orders that you’d like to return. We only offer free returns on items which are faulty before they leave our warehouse. In this situation, please contact customer service on info@safety-giant.com BEFORE you send these items back to us. This is because we cannot refund return postage costs that you have paid for.

We comply fully with the Consumer Rights Act 2015 providing:

• Your order is returned within 14 days from receipt of your order.
• Your order is returned in full.
• Your order is returned suitable for re-sale in original box with all labels and packaging in place.

**We cannot provide compensation, replacements or refunds for any Safety Giant products that have not been purchased directly from www.safety-giant.com. We advise you contact the retailer you purchased from as they are responsible under the Sale of Goods Act.

HOW TO RETURN

For your convenience, return instructions are also enclosed within the shipment.

Where can I find my order number? Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail (eg. safetyg1234).

Please return footwear in the original shoe box with all tags and packaging in place. We reserve the right to refuse your return for damaged shoe boxes that are not in resalable condition. Underwear is non-returnable for hygiene reasons. Please ensure you take care when returning your product. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.

Please return goods to the following address:

Safety Giant
C/o Footsure Western
Unit F&G Quedgeley West Business Park
Bristol Road
Hardwicke
Gloucester
GL2 4PH 
UK

PROCESSING RETURNS

How long will it take to receive credit into my account? For UK orders, as there will be time delay for your return to reach our warehouse, and time allowed to process your return, please allow 2 weeks for a refund to be credited to your account. 

PRODUCT RETURN FOR FAULTY OR RECEIVED INCORRECT ITEM/SIZE

Please contact our customer service team at info@safety-giant.com if you believe you received a faulty product or received an incorrect item/size from us before returning at your own cost. If the item has been worn, the product must undergo inspection before a credit is made to your credit card. We will always request images of the faulty/incorrect item to verify the issue. Do not attempt to fix or repair your faulty product as this will invalidate your warranty and we will not be able to take your claim further. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. We are unable to credit back postage costs so please contact us before returning at your own cost. Please note we are unable to provide a refund or compensation for products bought from another retailer other than www.safety-giant.com so please return your purchase to the retailer you made your purchase from.

HOW DO I PROCESS AN EXCHANGE?

We do not currently offer exchanges for items you wish to return for a different item or size. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES AT INFO@SAFETY-GIANT.COM AND ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.